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Help Center

Ways to Get Help:

 

Live Chat Support               Virtual Assistance

Contact the Helpdesk

Email:       helpdesk@cxcyweb.com         Monday - Thursday: 7:30 AM - 6:00 PM
Phone:     (509) 682-6550                Friday: 7:30 AM - NOON
                                                                         Closed on Holidays

Expand the sections below to find answers and information about some of the most frequent questions and topics. Feel free to contact us if you need more or different information.

What is ctcLink? ctcLink is kind of like the computer brain behind WVC. It's the online system all the departments at the college will use to make registration, admissions, financial aid, cashiering and more, work smoothly.

Please follow these steps to start using ctcLink:
  • You will need your SID (old student ID) or ctcLink ID (new student ID) to activate your ctcLink account.
  • You can find your ctcLink ID by clicking this link and entering the email address you used to register or apply at WVC
 

1. Activate Your Account  (Click the dropdown on ID Type and select ctcLink ID or SID, enter your ID number)

2. Login to ctcLink

3. Update Your Personal Information

4. Registration Video     (Video Tutorial on How to Search and Enroll in Classes)

Please note: When you go to the mobile version of ctcLink to pay tuition, you must activate your ctcLink Student Self-Service page by going to your self-service page in the desktop version of ctcLink first, at http://gateway.ctclink.us/ before you can use the mobile version of ctcLink to pay tuition.

"How-To" Help:

 

You can update your contact information through ctcLink in your Profile Tile.

All Wenatchee Valley College students are responsible for understanding and adhering to these network access guidelines and the WVC Acceptable Use policy. 

Student Responsibilities

Due to the COVID-19 Crisis, WVC has made the decision to offer most of our classes online, starting Spring Quarter, 2020. What you need to know to be able to learn online:

Distance Learning For Students

Zoom Information for Distance Learning

Log In to WVC's Zoom: http://zoom.us/

The WVC Technology Department will do our best to accommodate every student need. Please contact us if you need technology resources.

Student Assistance

Canvas Issues - click here to see down times and outstanding issues

Reset your password at any time. Also, at the end of each quarter, your network password (student email, MyWVC Portal, virtual desktop) will expire and need to be reset.

Password Management

Students at Wenatchee Valley College have access to many different computer resources using different sets of credentials.  Please remember to keep your credentials private. 

Log In Information

A network logon account is provided to every student enrolled in a credit class. This account is required to access the Internet, Wi-Fi, e-mail and computers across campus.

Network Access

Office365: http://portal.office.com

  • This includes Office Online and the installation files to download Office on personal devices (tablets, laptops, computers) on up to 5 devices. You can use the web version on any device.
  • Use your Network Access credentials to login to Office365

All students have been issued an e-mail account.  Access to email on campus is available through Outlook and off campus, through the Outlook Web App. 

Email Access

The Wenatchee Valley College Wi-Fi Network provides free wireless Internet access to any member of the college community with a student or staff logon account and a Wi-Fi capable device. 

Wi-Fi Access

  • You can print from your personal device to the Virtual Printers on campus.
  • You must be logged into the Wi-Fi.
  • Click the link below to configure your device and follow the print instructions for your device.
  • Select the printer with the PaperCut icon.
  • Go to any Virtual Printer and swipe your badge to release your print job. (The first time you print, the printer will ask you to login with your network credentials.)

Configure Your Device